Latest update: August 08, 2025

Summary

• Who we are: Claire Labs (“we”, “us”, “our”) operates clairelabs.ai and app.clairelabs.ai (the “Application”).
• What we collect: Account data (e.g., email, name), authentication data, usage data, and cookie/tracker data. We do not collect special category data unless explicitly provided by you.
• Why we collect: To provide, secure, and improve the Application; to authenticate users; to deliver analytics; to comply with the law.
• Legal bases (GDPR): Contract, legitimate interests, consent, legal obligation.
• Where we process: Primarily at our operating locations and our service providers’ locations, which may include the United States and other countries. When transferring personal data internationally, we use appropriate safeguards (e.g., SCCs).
• Your rights: Access, rectification, erasure, restriction, portability, objection, and withdrawal of consent. You can lodge a complaint with a supervisory authority.
• We do not sell or rent your personal data.

Controller and contact

• Controller: Claire Labs
• c/o Alexander Hein, CEO, [email protected]
• Address: Flat 25/D – 68 Main St (Ap Lei Chau), Hong Kong SAR
• Contact email: [email protected]
• Responsibly for Data Protection Practices: Nils Hein, CTO, [email protected]

Scope

This policy applies to personal data processed through app.clairelabs.ai and related online services. For business customers, where Claire Labs processes personal data on their instructions, we act as a processor; those activities are governed by our Data Processing Addendum (DPA) available upon request.

Personal data we collect

Data you provide

• Account and profile: email address, password (hashed and salted; never stored in plain text), first name, last name, profile picture (optional).